Contact Us

CUSTOMER SERVICE.

We are strongly committed to customer service and want to ensure that you have an enjoyable and secure shopping experience every time you shop with us.

PAYMENT.

We accept payment by debit and credit cards. All prices include VAT at the current rate but exclude delivery charges.

DELIVERY.

All orders are processed from the UK within 2 - 3 business days, subject to payment clearance and stock availability. We operate Monday to Friday except bank holidays.

Shipping costs will be added to your order and displayed at check out.

RETURN POLICY.

We want you to be happy with your purchases. If you're not satisfied you may return your items, unused and in their original packaging. This must be within 14 days of purchase, for an exchange or refund. We are sorry that we are unable to refund returns postage as it is direct costs.

RETURN THE ITEMS TO:

RootsLiving
Charlotte Kjeldsen
Avenue House
The Avenue, Ascot
SL5 7LY Berkshire
England

We recommend that you use recorded delivery if your return is of any substantial value, as we cannot be held responsible for items lost in transit.